Hell is other people - Health shop girl

 

I love Nordstrom.

It's the best store in America.  It's that simple.

I'm too poor to walk into Barneys or Saks and get served and people who shop at places like that and pay over $300 for a scarf are out of touch with reality.

Macy's is OK, but often dirty, and I just don't like the tought of buying sweat shop clothes at the cheaper stores.  Not to say that I don't ever buy from them - I do (especially now that I am an Ex-employee) - but I don't like to.

Why do I love Nordstrom?  Well, because this would never, ever happen there.

I walk into a health shop near my house.  I need a few things, including rice protein for my morning smoothies.

The shop is small, and I am the only customer in there.

Then I hear her.  

A shop assistant talking, at high volume, to a colleague.

"You know this lotion?  Well you know how it's made of organic stuff and, if you open a bottle and let air in, you can't sell it?  And you know that there is a tester on the shelf below it, right?  And it says 'Tester' on it?  Well I've had another customer open one of the bottles to smell the lotion!!!  I mean, dude!  I'm like, this is a thirteen dollar bottle of lotion.  And now we can't sell it!  This is, like, the third customer to do this!  I'm like.... what?!?!?!"

OK, so let's break it down:

• At Nordstrom, they would never talk about customers doing something silly in front of another customer
• At Nordstrom, sales people actually have more than half a brain, and they would realize that, if something happens three times, then their set up is confusing for the customer and has to be changed
• At Nordstrom, sales people are empowered to make changes and, instead of bitching about it, they'd change the display so that the tester bottle was in front of the real bottles rather than below it

So I got my rice protein, waited at the till (cash register) for Little Miss Monologuing Diatribe to finish and walk over to me, paid and left.  I did not buy any of the other stuff I needed, which I chose to go somewhere else - where I didn't have to listen to a stream of invective - and buy.

The little fountain, the wooden and bamboo interior, the soft music.  These things were clearly set up by the owner to create a soft, welcoming and soothing atmosphere in their store which, I'll remind you, is all about health, natural remedies, etc.

Waste of money when you don't train your staff how to behave correctly.

Hell is little, loud sales people.